2 edition of Measuring service quality and assessing the quality management system with its implication on customer satisfaction found in the catalog.
Measuring service quality and assessing the quality management system with its implication on customer satisfaction
Sanoj Daniel Prakash
Thesis (M.B.A.) - Oxford Brookes University, Oxford, 2003.
|Contributions||Hoffen, Martin., Oxford Brookes University. Business School.|
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