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Saturday, July 25, 2020 | History

2 edition of Measuring service quality and assessing the quality management system with its implication on customer satisfaction found in the catalog.

Measuring service quality and assessing the quality management system with its implication on customer satisfaction

Sanoj Daniel Prakash

Measuring service quality and assessing the quality management system with its implication on customer satisfaction

an empirical study in a records management and data storage company.

by Sanoj Daniel Prakash

  • 179 Want to read
  • 21 Currently reading

Published by Oxford Brookes University in Oxford .
Written in English


Edition Notes

Thesis (M.B.A.) - Oxford Brookes University, Oxford, 2003.

ContributionsHoffen, Martin., Oxford Brookes University. Business School.
ID Numbers
Open LibraryOL15542861M


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Measuring service quality and assessing the quality management system with its implication on customer satisfaction by Sanoj Daniel Prakash Download PDF EPUB FB2